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Open Support at the bottom of the application sidebar, then Contact support. Docs in the same menu opens this documentation. Inquiry submission must be enabled for your deployment.

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Prepare and review an inquiry

  1. Check the selected organization and project. Wait for the form’s identity and target checks to finish.
  2. Describe your issue or question in up to 5,000 characters and confirm your Reply-to email address. Include the affected resource, expected behavior, actual result and time. Omit tokens, passwords and confidential file contents. File attachments are not currently available in this form.
  3. Choose Review. Check the fixed description, reply address and target on the review screen. Choose Edit to change them.
  4. Choose Send when the content is ready. Inspect the result and save the Inquiry receipt when one is provided.

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Understand the result

Acceptance and confirmed storage are separate states. An accepted or pending result is not yet proof that the inquiry was stored. Use the displayed status-check action when the outcome is uncertain, retaining the same submission ID rather than sending a duplicate. The draft and submission ID are kept only within the current page; reloading or navigating away can lose them. Preserve the needed text and receipt before leaving. If identity verification fails, verify your session as instructed. If submission is unavailable, keep the draft and displayed ID and ask your organization’s support contact about the available route. An inquiry receipt does not promise a response time or resolution. For immediate access checks, see Troubleshoot access and errors.