> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinkplatform.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Choose User guide for browser tasks, Developers for CLI, SDK and external agents, and Administration for organization management.
> Confirm identity and organization/project context before operations. Documentation access does not grant ThinkPlatform permissions.
> Review side effects, verify changes with a read, and do not blindly retry an operation with an uncertain outcome.
> Use documented UI steps for the web app and documented public CLI or SDK interfaces for automation. Follow each page’s prerequisites and authentication requirements.

# Contact support

> Review an inquiry before sending it and distinguish acceptance from confirmed storage.

Open **Support** at the bottom of the application sidebar, then **Contact support**. **Docs** in the same menu opens this documentation. Inquiry submission must be enabled for your deployment.

## Prepare and review an inquiry

1. Check the selected organization and project. Wait for the form's identity and target checks to finish.
2. Describe your issue or question in up to 5,000 characters and confirm your **Reply-to email address**. Include the affected resource, expected behavior, actual result and time. Omit tokens, passwords and confidential file contents. File attachments are not currently available in this form.
3. Choose **Review**. Check the fixed description, reply address and target on the review screen. Choose **Edit** to change them.
4. Choose **Send** when the content is ready. Inspect the result and save the **Inquiry receipt** when one is provided.

## Understand the result

Acceptance and confirmed storage are separate states. An accepted or pending result is not yet proof that the inquiry was stored. Use the displayed status-check action when the outcome is uncertain, retaining the same submission ID rather than sending a duplicate.

The draft and submission ID are kept only within the current page; reloading or navigating away can lose them. Preserve the needed text and receipt before leaving. If identity verification fails, verify your session as instructed. If submission is unavailable, keep the draft and displayed ID and ask your organization's support contact about the available route.

An inquiry receipt does not promise a response time or resolution. For immediate access checks, see [Troubleshoot access and errors](https://docs.thinkplatform.ai/guides/troubleshooting/access-and-errors.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.